Our Promise: We offer a 60-day money-back guarantee on all LatticeGroveDrift purchases. If you're not satisfied with our software for any reason, we'll issue a full refund.
1. Refund Eligibility
You are eligible for a full refund if:
- Your request is made within 60 days of purchase
- The software has not been used for commercial purposes
- You have made a genuine attempt to use the software and encountered technical issues we cannot resolve
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made after 60 days from purchase
- If the software has been used for commercial production work
- If you simply changed your mind after the 60-day period
- Chargebacks initiated without first contacting our support team
3. How to Request a Refund
To request a refund:
- Contact our support team at [email protected]
- Include your order number and reason for the refund request
- Our team will review your request and respond within 3 business days
- If approved, refunds are processed within 7-10 business days
4. Refund Processing
Refunds are issued to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other payment methods: 7-14 business days
5. License Deactivation
Upon refund approval, your license will be deactivated and the software should be uninstalled from all devices.
6. Partial Refunds
We do not offer partial refunds. If eligible, you will receive a full refund of your purchase price.
7. Contact for Refund Inquiries
Billing Department
Email: [email protected]
Response Time: Within 24 hours on business days